What about Startbucks? Does Starbucks deserve a review in my site? No. But Starbucks cannot be denied their footnote in history.
But what about Starbucks, I hate Starbucks, and yet as I write this nasty little piece about Starbucks, I’m sitting at one right now drinking a water to wash away the bad aftertaste of pandering to the general public. I just finished a barely above mediocre double espresso, my drug of choice and what I use as the measuring stick of a good café that was made by a cute girl who probably thinks she works for the best company that has ever used up soil in the world. Actually, the coffee wasn’t made by the girl, all she did was press a button, and like magic the machine gurped out a couple of ounces of brown liquid. Kind of reminds me of my old 85 Ford Bronco I drove in college, but that’s another topic.
Unless you live in Outer Borneo, you would know that in their relentless pursuit of meticulous consistency, Starbucks has perpetrated the worst crime conceivable by any true blue Red-Blooded Marxist (not that I would ever claim to be a Marxist, I’m a shameless lover of free-market capitalism); they’ve displaced their workers with automata. You’ll see that instead of those boxish maroon and dark grey la Marzocca’s that were standard equipment in the early days, every station has been converted into a temple devoted to the two streamlined boxes, that now lord over the Starbucks realm.
But before I get too far away, I’d better account for my accusations of crimes against Marxism. This will cause some to chuckle, because this free market capitalist is going briefly give some badges of merit of Marxist philosophy: Marx wrote that one of the detriments of industrialization is that people become removed from the craft of their labors. Before a trade is industrialized, a craftsman labors creatively and skillfully at making his ware. Once industrialized, the craftsman is reduced to becoming an attendant, or wage slave using the same specialized movements, to the productive automata, or a cog in the machine. So this what Starbucks has done. Their mission is to delver the same coffee in Vidor, Texas, that they do in Seattle. Are they serving jam to pigs? no, but what they have successfully done was remove the human factor, and thus a significant margin of error from their production. In addition, to removing the lowest common denominator, they also removed most of the highest common denominators also. So now their coffee can never be really bad, but it’s lost the potential to ever be really good too.
Sounds pretty flimsy you think, “Starbucks makes the best 1 and 5/8 equal, 108 degrees, nonfat, nofoam, light caramel, 3 pumps vanilla lattes in the world”. Well maybe so, but as I mentioned before, I use the espresso a measuring stick. Frappuccinos and flavored coffees don’t count, because you don’t need good coffee for those to taste yummy.
So back to my tirade, there’s a digression again, my apologies. In addition to removing the human factor, and turning my espresso into a mass production, or removing the artisanship of my coffee, Starbucks has also gotten away with lowering the quality of bean. That’s why they roast their beans so much darker than everyone else, it doesn’t bring out more flavor, but it masks the inferior flavor of inferior beans. The end result, Starbucks makes better frappuccinos and lattes, (so they sell more milk), and their margin of error is reduced and they get by with a lower quality bean.
In the beginning, Starbucks specialized in selling predominantly varietals in store. To do this Starbucks had to use a high quality bean. Now with their light note and other novelty coffee, the quality have gone down, and since most of their products are more milk than coffee, no one really notices or cares, except for those like me who actually like coffee.
Starbucks is following the same historical trends that have always dominated the coffee trade; at one point there isn’t room for growth, so you have to start digging for continued profit growth. We’ve already seen that with each Starbucks popping up across from Starbucks, like Burger-King opening up across the highway from McDonalds. Once that terminal growth point is reached, and you have market saturation, now what?
You open new markets; Starbucks in ghettos, Starbucks on highways,
After all markets are exploited, you slash costs, change human resources, cut pensions health plans, make employees clean their own aprons, etc., lower pay, get rid of the small size.
Now what, you only have 2 more avenues to increase profitability; lower the quality of product, which we see already, and revolutionize the manufacturing process, thus replacing the baristas with coffee machines.
It’s an insipid irony that Starbucks claims Fair Trade Practices, but at the same time is reducing their baristas, their people, their labor, their artists, to mindless machine attendants. Remember that next time you feel compelled to tip.